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Terms & Conditions

Terms & Conditions

Customer Service:
We are happy to assist you with any queries.  Please write to info[at!]edenportland.com or, for immediate assistance, call (503) 222-2285 during normal business hours (Monday-Friday, 11-6 Pacific Standard Time, Sunday 12-5 Pacific Standard Time.)

Payment options:
Eden accepts the following payment for orders placed online:
Visa
MasterCard
American Express
Paypal
Our ordering system is entirely secure and your personal (and financial) information is safe with us.  However, if you are uncomfortable placing an order online, you may call us at (503) 222-2285 to order via telephone.

Taxes:
Eden is located in Portland, Oregon, a sales tax-free state.  Consequently, we are not required to collect sales tax. This is based on a 1992 Supreme Court decision which held that mail order merchants do not need to collect sales tax for sales into states where they do not have a physical presence.

Returns, Exchanges and Refunds:
Eden wants you to be completely satisfied with your purchase.  Please read through our return policies for information relevant to your order.

If you received the incorrect item, we will issue a full refund or send you the correct item after you have returned the incorrect item to us. You will not be charged any additional shipping or handling fees for replacement shipments.          
              
If your product arrives broken or damaged, please contact us immediately at info[at!]edenportland.com and we will help you make immediate arrangements for a return. Please include your order number within the email.  We will issue a full refund or send you a replacement after you have returned the broken, damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments.

All sale items are final sale and excluded from our return policy.  Please do not send sale items back to Eden as no action will be taken. They will be considered abandoned.

In order to be eligible for an exchange or refund, returned merchandise must arrive in original condition with original packaging (unopened.)  Opened / used merchandise (i.e., body care and perfume) may not be returned.

Exchanges and refunds are granted for returns received within two weeks of receipt of goods according to the tracking information provided to you and us via UPS.  If you desire a refund, that refund will be credited to the same credit card or payment service you used to place your order.

Please complete the Return form on the Returns tab located at the bottom under Information.
Please include with your return/exchange, your name, phone number, order number and original packing slip. If you would like to exchange for another item in the store, please be specific about the item you want to exchange for. We need all this information to process your request.

Please mail returned merchandise to:
Eden
221 NW 11th Avenue
Portland, OR
97209

Eden is not responsible for return shipping cost and we will only pay the cost of return shipping if the return is the result of our error. We strongly suggest that you return the item via an insured carrier (i.e., FedEx, UPS, USPS Parcel Post), and that you insure the item for its full value. Retain all postal and insurance receipts -- this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; we cannot accept COD returns.

Returns are typically processed within 72 hours.  Exchange orders will also usually be shipped out within this time frame.  You will receive an email detailing the status of your exchange or refund within that time.